Payments & Policies

We understand everyone has unique needs and individual circumstances; this is why we do our best to work with you personally. With that in mind, we need to have a cancellation policy that is fair to both you, the business and the integrity of our guests experience.

A cancellation affects many layers of business. With very limited space on each SRF Vacation, once the package/room has been booked, the spot becomes unavailable for someone who could have booked otherwise. The resort, SRF Vacations and the local economy is impacted every time a cancellation occurs whether the decision is made by the guest or the business.

We appreciate your understanding!

Payments

  • Deposit

    To confirm your booking for your upcoming SRF Vacation, a non-refundable deposit of $500 USD is required.

  • Payment

    The remaining balance of the retreat package is due 60 days before the retreat start date.

  • Payment Options

    We accept VISA, Mastercard or wire transfer

Cancellations

Cancellation terms apply when the decision to cancel was made by either guest or host

  • Cancellations Made 59 Days-31 Days Prior

    Any booking cancellations made 59-31 days prior to the retreat start date will be subject to forfeiting the 50% of the total retreat package paid for.

  • Cancellations 30 Days or Less

    Any booking cancellations made less than 30 days prior to the retreat start date, are subject to forfeiting the full cost of the retreat.

  • Cancellations due to uncontrollable circumstances (weather, earthquakes, storms or civil unrest)

    All deposits minus the initial deposit of $500 USD with be refunded.

Terms & Conditions

  • All rates are to be settled in USD or the equivalent exchange rate of the day the payment is submitted.
  • Failure to submit payments for the retreat package on time (late payments or refusal of payment) will result in a full cancellation of the retreat package. Cancellation terms and conditions apply. 
  • Travel insurance is mandatory to join an SRF Vacation retreat. Travellers should always purchase travel insurance to cover emergency medical services and / or emergency medical evacuation.
  • If a guest chooses to leave the retreat for any reason, or omit participating in any activities that are part of the retreat for any reason, SRF Vacations is not obligated to make any refunds.
  • Cancellation insurance is highly recommended in the event you need to cancel your reservation for any reason.
  • All guests must have a valid passport within 6 months of the return flight date otherwise you risk being denied entry into the final destination.
  • SRF Vacations hosts reserves the right to remove any participant or guest  at any time from the retreat and will be subject to forfeiting their stay if the individual’s behaviour is deemed as unstable, unsafe, a potential hazard or is suspected to interrupt the retreat or the enjoyment of other retreat guests’ stay. Should a guest be removed before the retreat, standard cancellation terms and conditions apply. Should a guest be removed during the retreat, no refund will be given for any reason to the guest who has been removed. SRF Vacations is not liable for any alternative travel plans or costs and will not be held liable for the removed guest in any way.
  • You must be 21 years of age and over to attend an SRF Vacation.
  • Policies of bookings with SRF Vacations can change at any time without notice.
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